F.A.Q. (Frequently Asked Questions)
Everything you need to know all in one place
How it Works
Q: How do I sign up for a monthly subscription?
A: Click on Subscribe at the top of our website and you will be taken to the page to view all our subscription options.
What's in the Box
Q: What can I expect to receive in my box?
A: Our boxes will contain some of the tastiest and newest vegan protein snacks on the market. Each month you receive an exciting new selection of healthy protein snacks which are all vegan friendly. Each box contains a mix of bars and packet snacks.
Q: How many snacks are in each box?
A: The regular Hale Snacks Box has 15 snacks per box.
Q: Are all of our products 100% Vegan friendly?
A: Yes, all of the snacks included in our box, or on our website are all 100% vegan friendly.
Q: Do I have to be Vegan in order to be suitable for the Snack box?
A: Of course not! Our Snack- boxes are suitable for anyone looking to improve their diet, or anyone looking for a reliable source of healthy snacks to indulge in!
Q: What happens if you don't like your box?
A: The selection in the Hale Snacks box is changed each month so our subscribers receive an exciting new mix of snacks. We understand there may be particular flavours you just don’t like however we are sure you will enjoy the majority, most likely all of our snacks. We are always keen to get any feedback on our snack selection so we can ensure unpopular snacks are not featured in future boxes.
Q: What do you do if you have allergens?
A: If you have any particular allergens you need to make us aware please let us know and we will ensure the snacks in your box do not contain that ingredient.
Q: Where can I find the nutritional information for the contents?
A: As the selection is changed each month we are unable to provide nutritional information prior to sending out the box. However, if you ever need nutritional information on any of our snacks please drop an email to email@example.com and we will happily send you over the information you require.
Q: How long are the products in date for?
A: We will always aim to ensure all snacks have at least 4 months shelf life, this will vary from brand to brand, but they are so tasty we doubt they will last that long.
Q: What kind of brands do you feature?
A: We are always on the lookout to help our subscribers discover new and well known brands. Some of the recent brands we have featured include Creative Nature, The Protein Ball Co, Perkier, Tribe, Pulsin, DT10 Sports, Trek and Vive, just to name a few.
Billing & Account
Q: When am I charged? A: Your first box is charged from when you subscribe and you are then charged on the 15th of each subsequent month.
Q: Can I pause or skip my subscription? A: Yes, once you subscribe, from your account area on our website you have the option to pause your subscription or skip a shipment. During this time you will not be charged for unshipped boxes.
Q: Can I cancel my subscription? A: We will be sad to see you go, but you can cancel your subscription at any time if you are on a monthly subscription. Just log in to your account, go to the subscription page and select the option to cancel. If you have committed to a longer subscription and have boxes left to receive you will be charged for, and will be shipped the remaining boxes. Then upon completion of your original commitment your subscription will automatically be cancelled.
Q: How long do you have to subscribe for? A: You can subscribe for a rolling monthly subscription or you also have the option to subscribe for 6 or 12 months. If you are subscribed on a rolling monthly subscription you can cancel at any time, unless you purchased one of our multi month subscriptions, but we are sure you will really miss our tasty snacks too much if you did.
Q: Why are the subscriptions different prices if its still paid monthly?
A: If you commit to a longer length of tasty snacks, you get the best deal! Preparing ahead of time allows us to make plans with high quality vendors to put together future Hale Snacks Boxes at a great price. If a long term plan isn't your thing, no problem! We also offer a monthly subscription for £26.99 so feel free to sign up for whichever plan works best for you!
Q: How do I change my address? A: Just email us at firstname.lastname@example.org with the new shipping address and we will do the rest.
Q: Where does Hale Snacks Ship to? A: We ship to all regions within the United Kingdom, with free shipping.
Q: Do you offer international shipping? A: We currently only ship within England, Scotland and Wales.
Q: When can I expect to receive my Snack box? A: We aim to ship your first box within a few days of signing up and all subsequent boxes are shipped on the 25th of each month. Please allow up to 5 days for delivery.
Q: What if my box does not arrive? A: Please email us at email@example.com and we will track down the location of your box and send you an update as quick as we can.
Q: Is your box recyclable?
A: Yes, please recycle your Hale Snacks box.
Q: Is the outer bag recyclable?
A: Our boxes are shipped in 100% biodegradable bags, so whilst they cannot be recycled, they are great for the environment as they will naturally biodegrade over time (dependent on temperature and humidity levels)
Q: How do I supply Hale Snacks
A: If you have a product that you feel is perfect for hale Snacks please email us at firstname.lastname@example.org with further details.